Usually, users may try to activate the card after receiving it and you will see the "Card is not eligible for activation" issue. This is because the account that is signed in do not have a card linked to the account. Here are some of the common reasons why: A user with a gmail.com account uses Google Account to sign-in previously, but is currently using the email login method. Even though its the same email, our systems recognise this as two different accounts User uses the wrong account to sign in. --- We are working on a permanent solution that solves this discrepancy. For time-being, you can get around this issue by logging out and logging in with different accounts or methods until you find the correct account linked. The correct account should be the one that has "Activate Now" on the homescreen on app.basedapp.io
